Focus Services is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management. Emmersion’s automated testing gives their recruiters more bandwidth to provide their employees with a predictable career and personal pathways that are engaging, educational, and empowering.
Started with Emmersion in 2020
2,000 candidates screened using Emmersion
El Salvador, Philippines
“I used to dread the question of what we do for language assessment. I’m actually leading with it now. It changes the whole conversation.”
– BenJoe Markland, Focus Services
Focus Services is a global organization that services companies worldwide in multiple languages, and finding great candidates with the right language ability is tough. Before partnering with Emmersion, Focus Services used recruiters to interview each candidate and give them a fluency percentage that determined whether or not they had the right level of language skill for the job.
This wasn’t a great solution for a few reasons:
After trying things like hiring native language speakers for their recruiters and using free tools, Focus Services knew they needed a better testing solution to establish and solidify their language ability requirements and standardize their language screening process. With Emmersion’s automated AI assessments that deliver fast, accurate, and reliable results every time, Focus Services can:
Language ability is the primary factor in successful agents at Focus Services and the first priority requirement in the hiring process. Emmersion helps their recruiters effectively screen candidates for language skills so they can continue to deliver a great customer experience. Here’s a snapshot of their benefits: