Computacenter is a British multinational that provides computer services to public- and private-sector customers all across Europe with over 16,000 agents. With Emmersion, they’re streamlining language screening to find better hires faster.
Started with Emmersion in 2020
1,700 candidates screened using Emmersion
Hungary, Mexico, Poland, Spain, South Africa
English, French, German, Italian, Portuguese, Spanish
“Our clients prefer to have our agents’ language abilities validated by a third party. Now, with Emmersion, we are able to provide this certification and it does not slow down our recruitment process.”
– Maya Vertesi, Computacenter Hungary
As a multinational company servicing clients in over 20 languages, Computacenter’s top priority is finding high-quality, certified language speakers and communicators that can work in omnichannel roles. Before using Emmersion, Computacenter tried screening through interviews, written tests, and a third party service, but none of these solutions delivered the outcomes Computacenter needed to see.
Here’s where other solutions were falling short:
Language fluency is a top priority skill for Computacenter and its clients. The right level of language skill is something that hires either have or they don’t, and can’t be learned on the job in a few weeks or months. To avoid turnover and poor service interactions with customers, Computacenter knew they needed to know definitively, and right away, whether or not their candidates had the right skills for the job.
Emmersion’s assessments were a perfect fit for Computacenter because:
Emmersion helps Computacenter find better hires that they and their clients can truly depend on. Automated, AI screenings get the job done right with fewer resources and better outcomes. In short, Computacenter is hiring agents faster, more objectively, more efficiently and seeing better outcomes in their CSAT scores and agent performance as a result.
Check out some of their top benefits: