• Recorded Virtual Event

Communication Skills as Top-priority: Hiring for an Omnichannel World

Event Description:

Companies can invest heavily in providing better tools for communicating in an omnichannel world, but if the agent on the other side of the phone/texting/emails/chatbot does not have the necessary skills to handle the conversation, the investment is wasted. This session will discuss how AI-powered automated language assessments allow contact centers to quickly and accurately assess language proficiency to ensure recruiting teams spend time with only those qualified to provide incredible customer experience.