• Event Recording

Event Recording – Automating Language Testing Through the Use of AI


Event Description:

In this session, Chief Strategy Officer and Co-founder Dr. Jacob Burdis joins CCW’s Brian Cantor for a live Q&A to discuss the need for automated language testing in the contact center industry. Learn how top contact centers throughout the world are using artificial intelligence in their language screening process to screen job candidates faster and more accurately, retain the best talent, reduce high turnover, and improve CSAT scores.