Hire more, faster. Improve quality. Decrease turnover. Increase CSAT scores.
Contact centers are growing and under a lot of pressure to improve. How can you improve each of these and hit your goals at the same time? Language!
Candidates with strong language proficiency improve agent quality and performance, increase employee satisfaction, and improve every customer interaction.
How do you find and hire these language wizards before your competitors snag them up? Easy, by introducing automated language testing early in the screening process. By making this one of the first steps, your recruiters will only spend time with those who have the language ability to successfully fill the seat in the first place.
Still not sure? Try our speaking test for free and find out for yourself. You can get started today by answering the questions to the right!