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8 Ways AI Outperforms Human Raters for Reliable Language Certification

8 Ways AI Outperforms Human Raters for Reliable Language Certification

AI seems to be on everyone’s minds these days. As more and more organizations adopt AI solutions for their processes and teams, the question on

The Challenges of International Call Center Hiring: How to Adapt to Today’s Challenges

The Challenges of International Call Center Hiring: How to Adapt to Today’s Challenges

If the rapidly-changing call center world wasn’t already difficult enough to navigate, COVID-19 has made it much harder to keep up with trends and demands.

How to Use—and When to Avoid—Interview-Style Language Testing

How to Use—and When to Avoid—Interview-Style Language Testing

Around the world, when most contact centers want to screen for language ability, they consider an interview-style assessment. While there are several commercial test products

Is it Worth it to Switch to Automated Language Assessments? See What Our Clients Have to Say!

Is it Worth it to Switch to Automated Language Assessments? See What Our Clients Have to Say!

Do you hire bilingual speakers? If so, when was the last time you considered updating your bilingual hiring process? Automated language assessments are the way

How to Get Better Results from Your Bilingual Hiring Interviews

How to Get Better Results from Your Bilingual Hiring Interviews

Especially in the contact center and BPO industries, all of the time you spend hiring new agents needs to really count. The competition for great

5 Ways to Keep Diversity Top of Mind in Bilingual Hiring

5 Ways to Keep Diversity Top of Mind in Bilingual Hiring

Diversity and bias are big conversation topics in the hiring space recently. Organizations have appointed new heads of diversity, equity, and inclusion to lead out

6 Tips for Improving Retention in Contact Centers and BPOs

6 Tips for Improving Retention in Contact Centers and BPOs

The BPO and contact center industries are notorious for difficult hiring conditions. High quality recruits are hard to find, and even harder to retain. So,

How Effective Language Testing Helps You Find, Retain, and Grow Top Performers

How Effective Language Testing Helps You Find, Retain, and Grow Top Performers

For more and more global companies, developing a multilingual workforce is not just a competitive advantage, but a necessity. Companies that focus on developing and

How to Build Your Reputation for Best Language Talent

How to Build Your Reputation for Best Language Talent

Did you know that the contact center industry is poised to grow by 190 billion dollars in the next 6-10 years? Taking advantage of that

David Przybyla

Hiring Trends for International Call Centers

The call center industry has not only survived the challenges of recent years, it’s grown tremendously as many organizations took strides to redesign their purpose and benefit. Traditional call centers have evolved into contact centers—providing more value, brand equity, and …

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