It’s no secret that attrition is a common concern for call centers worldwide. In fact, most experience a whopping 30-45% turnover rate. And, as you
Introduction As we near the end of 2021, and as we conclude another year of helping companies with the digital transformation that has been so
Language assessment scoring is a complex feat with many layers to it. Most of the people that we talk to are familiar with common language
When you’re hiring bilingual job candidates, especially for customer-facing roles, language assessment is a very important part of your process. Language skills are essential for
The call center industry has not only survived the challenges of recent years, it’s grown tremendously as many organizations took strides to redesign their purpose
AI seems to be on everyone’s minds these days. As more and more organizations adopt AI solutions for their processes and teams, the question on
If the rapidly-changing call center world wasn’t already difficult enough to navigate, COVID-19 has made it much harder to keep up with trends and demands.
Around the world, when most contact centers want to screen for language ability, they consider an interview-style assessment. While there are several commercial test products
Do you hire bilingual speakers? If so, when was the last time you considered updating your bilingual hiring process? Automated language assessments are the way
Language assessment scoring is a complex feat with many layers to it. Most of the people that we talk to are familiar with common language ratings, like the A1, A2, B1, B2, C1, C2 CEFR language levels. We also see …
When you’re hiring bilingual job candidates, especially for customer-facing roles, language assessment is a very important part of your process. Language skills are essential for mutual understanding, compassion, problem solving, and effective communication. And when language skills are missing, the …
AI seems to be on everyone’s minds these days. As more and more organizations adopt AI solutions for their processes and teams, the question on all of our minds is “What does artificial intelligence really mean? What can it really …
Around the world, when most contact centers want to screen for language ability, they consider an interview-style assessment. While there are several commercial test products that use interview-style tasks, these tests are generally very expensive and have inefficiencies in the …
The BPO and contact center industries are notorious for difficult hiring conditions. High quality recruits are hard to find, and even harder to retain. So, if you’re looking to boost retention, we’ve got you covered. Check out these six strategies …
For more and more global companies, developing a multilingual workforce is not just a competitive advantage, but a necessity. Companies that focus on developing and measuring the language ability of its team benefit from removing communication barriers for internal collaboration …
հայ ես – hay yes [hɑj jɛs]
Are you Armenian?
That was one of the first phrases in a foreign language that I remember hearing. I was six years old and in the first grade when I was approached by …
Ayomide is an aspiring technologist from Lagos, Nigeria. His name means “my joy is full”.
In 2010, he graduated from high school, and was admitted to university to study pharmacy. In his fifth and final year, he had the shock …
While we are proud of our accomplishments towards automated speaking assessment solutions and claim many first ascents in this area of language testing, we also recognize that other solutions are out there that use similar tools to our automated assessments. …
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