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How to Build Your Reputation for Best Language Talent

How to Build Your Reputation for Best Language Talent

Did you know that the contact center industry is poised to grow by 190 billion dollars in the next 6-10 years? Taking advantage of that

How Language Ability Drives Better Customer Satisfaction

How Language Ability Drives Better Customer Satisfaction

Have you ever made a customer service call that left you feeling frustrated, defeated, and no closer to solving your original problem?  Let’s say you’re

Growing Your Contact Center Through Hiring and Retaining the Best Bilingual Talent

Growing Your Contact Center Through Hiring and Retaining the Best Bilingual Talent

Recent reports about the future of the call center market predict massive growth. The current market, valued at 235 billion dollars, is expected to grow

5 Major Challenges Faced By Call Centers Worldwide

5 Major Challenges Faced By Call Centers Worldwide

Call center growth is continuing at a record pace. And, as emerging countries’ economies stabilize, call center sourcing is becoming more and more global. While

8 Top Tips for Hiring the Right Call Center Agents

8 Top Tips for Hiring the Right Call Center Agents

Agents are your contact center’s most valuable assets. Along with being expensive to find and retain, they represent both you and your clients to individual

Connection Through Language: My Emmersion Story

Connection Through Language: My Emmersion Story

հայ ես – hay yes [hɑj jɛs] Are you Armenian? That was one of the first phrases in a foreign language that I remember hearing.

Emmersion Rebrands to Reflect How It’s Closing the Global Communication Gap

Emmersion Rebrands to Reflect How It’s Closing the Global Communication Gap

*Original press release published here. LEHI, Utah, Aug. 3, 2021 /PRNewswire/ — Emmersion, the leader in proving language ability through AI, announced today its rebranding in order to

Why the Rise of Skills-Based Hiring for Contact Centers and BPOs

Why the Rise of Skills-Based Hiring for Contact Centers and BPOs

Skills-based hiring means looking at talent acquisition from a different perspective. Traditional hiring prioritizes accomplishments and education over proved abilities, and it’s often much too

AI Supercharges the Hiring Process

AI Supercharges the Hiring Process

As the world gets back to normal after the COVID-19 pandemic, many companies have undergone a digital transformation and are looking for better processes to

David Przybyla

Is English the Only Language of Business?

When I Google, “English is the language of business”, I get 4.2 million results. When I Google, the same for Chinese, I get half as many results. Clearly, there is much written on the importance of English in business, but …

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David Przybyla

How to Learn a New Language

The Secret to “Speedy” Learning of a New Language

Ever thought about learning a second language? Which way is the best way? Which way is the fastest? Is the best way the fastest way? When I first became a foreign …

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Judson Hart

Language Programs are Muscle, Not Fat

Covid-19 and the reverberations of its disruption continue to touch every corner of our economy and society. We are extremely sensitive to the difficulties that many people are facing. We feel fortunate that our mission aligns with recovery efforts. Last …

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David Przybyla

Language Flagship

Language Needs in the 21st Century

The Language Flagship, an initiative of the National Security Education Program (NSEP) at the U.S. Department of Defense, has undertaken one of the most systematic efforts, to date, to assess and understand the …

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Judson Hart

6 Advantages of Hiring Bilingual Candidates

While we are mindful of the uncertainty of the present situation around the world, our hope is that the current record high levels of unemployment will shortly give way to record high hiring. As a growing business, we know that …

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