Attrition 101: Why Do Agents Leave?
It’s no secret that attrition is a common concern for call centers worldwide. In fact, most experience a whopping 30-45% turnover rate. And, as you
It’s no secret that attrition is a common concern for call centers worldwide. In fact, most experience a whopping 30-45% turnover rate. And, as you
Introduction As we near the end of 2021, and as we conclude another year of helping companies with the digital transformation that has been so
Language assessment scoring is a complex feat with many layers to it. Most of the people that we talk to are familiar with common language
When you’re hiring bilingual job candidates, especially for customer-facing roles, language assessment is a very important part of your process. Language skills are essential for
The call center industry has not only survived the challenges of recent years, it’s grown tremendously as many organizations took strides to redesign their purpose
AI seems to be on everyone’s minds these days. As more and more organizations adopt AI solutions for their processes and teams, the question on
If the rapidly-changing call center world wasn’t already difficult enough to navigate, COVID-19 has made it much harder to keep up with trends and demands.
Around the world, when most contact centers want to screen for language ability, they consider an interview-style assessment. While there are several commercial test products
Do you hire bilingual speakers? If so, when was the last time you considered updating your bilingual hiring process? Automated language assessments are the way
Around the world, when most contact centers want to screen for language ability, they consider an interview-style assessment. While there are several commercial test products that use interview-style tasks, these tests are generally very expensive and have inefficiencies in the …
When I consider an enterprise software solution, I like to match up the features from each consideration. Sometimes I learn about important features that weren’t originally in my consideration set. Once I have a solid understanding of what I am …
One of our core Emmersion culture values is to be a Truth Seeker. In practice, truth seeking relates to our desire to be thorough and rigorous in the development of products that work. It also manifests itself in how we …
The Language Flagship, an initiative of the National Security Education Program (NSEP) at the U.S. Department of Defense, has undertaken one of the most systematic efforts, to date, to assess and understand the …
I have spent the past 13 years in the language testing industry. With the merger of webCAPE and TrueNorth I am even more excited about the future of language testing and development. The Emmersion team has impressive resources that will …
LEHI, UT – Emmersion Learning, a rapidly growing EdTech company, has acquired Perpetual Technology Group, official licensee of WebCAPE, with the purpose of continuing its mission to close the global communication gap.
As the worldwide standard for language placement testing,
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