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How to Build Your Reputation for Best Language Talent

How to Build Your Reputation for Best Language Talent

Did you know that the contact center industry is poised to grow by 190 billion dollars in the next 6-10 years? Taking advantage of that

How Language Ability Drives Better Customer Satisfaction

How Language Ability Drives Better Customer Satisfaction

Have you ever made a customer service call that left you feeling frustrated, defeated, and no closer to solving your original problem?  Let’s say you’re

Growing Your Contact Center Through Hiring and Retaining the Best Bilingual Talent

Growing Your Contact Center Through Hiring and Retaining the Best Bilingual Talent

Recent reports about the future of the call center market predict massive growth. The current market, valued at 235 billion dollars, is expected to grow

5 Major Challenges Faced By Call Centers Worldwide

5 Major Challenges Faced By Call Centers Worldwide

Call center growth is continuing at a record pace. And, as emerging countries’ economies stabilize, call center sourcing is becoming more and more global. While

8 Top Tips for Hiring the Right Call Center Agents

8 Top Tips for Hiring the Right Call Center Agents

Agents are your contact center’s most valuable assets. Along with being expensive to find and retain, they represent both you and your clients to individual

Connection Through Language: My Emmersion Story

Connection Through Language: My Emmersion Story

հայ ես – hay yes [hɑj jɛs] Are you Armenian? That was one of the first phrases in a foreign language that I remember hearing.

Emmersion Rebrands to Reflect How It’s Closing the Global Communication Gap

Emmersion Rebrands to Reflect How It’s Closing the Global Communication Gap

*Original press release published here. LEHI, Utah, Aug. 3, 2021 /PRNewswire/ — Emmersion, the leader in proving language ability through AI, announced today its rebranding in order to

Why the Rise of Skills-Based Hiring for Contact Centers and BPOs

Why the Rise of Skills-Based Hiring for Contact Centers and BPOs

Skills-based hiring means looking at talent acquisition from a different perspective. Traditional hiring prioritizes accomplishments and education over proved abilities, and it’s often much too

AI Supercharges the Hiring Process

AI Supercharges the Hiring Process

As the world gets back to normal after the COVID-19 pandemic, many companies have undergone a digital transformation and are looking for better processes to

David Przybyla

Measuring Corporate Language Training Programs for Success

As global business started to boom in the 1970s and 1980s international organizations quickly realized communication was going to be the limiting bottleneck of growth. Many cultural idiosyncrasies quickly escalated into worldwide PR crises.  Most were rooted in communication and …

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Judson Hart

6 Tips to Writing for ESL Readers

At Emmersion, our vision for our work is to close the global communication gap. We do this by enhancing, credentialing, and supporting the learning of languages. However, we do not believe the burden to close this gap falls solely on …

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David Przybyla

6 Keys to Managing Employee Turnover and Retention

Yes, it is still important in a down economy!

Key Questions:

  • Do you monitor employee turnover?
  • Do you carry out exit interviews?
  • Is turnover cyclical, seasonal, or departmentalized at your organization?

Labor turnover fluctuates with the economic cycle and often …

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