It’s no secret that attrition is a common concern for call centers worldwide. In fact, most experience a whopping 30-45% turnover rate. And, as you
Introduction As we near the end of 2021, and as we conclude another year of helping companies with the digital transformation that has been so
Language assessment scoring is a complex feat with many layers to it. Most of the people that we talk to are familiar with common language
When you’re hiring bilingual job candidates, especially for customer-facing roles, language assessment is a very important part of your process. Language skills are essential for
The call center industry has not only survived the challenges of recent years, it’s grown tremendously as many organizations took strides to redesign their purpose
AI seems to be on everyone’s minds these days. As more and more organizations adopt AI solutions for their processes and teams, the question on
If the rapidly-changing call center world wasn’t already difficult enough to navigate, COVID-19 has made it much harder to keep up with trends and demands.
Around the world, when most contact centers want to screen for language ability, they consider an interview-style assessment. While there are several commercial test products
Do you hire bilingual speakers? If so, when was the last time you considered updating your bilingual hiring process? Automated language assessments are the way
հայ ես – hay yes [hɑj jɛs]
Are you Armenian?
That was one of the first phrases in a foreign language that I remember hearing. I was six years old and in the first grade when I was approached by …
Original press release posted here.
SILICON SLOPES, UT (LEHI, UT) – Emmersion, the leader in automated language assessments, announced last week that it has closed an early-stage, $5.5 million round of funding. The round was led by Sepio Capital …
I am on the plane home from a huge personal accomplishment. I am returning to the US having just visited Egypt and my 7th continent of the world (yes, that includes Antarctica). While I have visited some of the most …
I have the pleasure of leading our customer success team here at Emmersion. As our department name implies, the customer success team has the responsibility of ensuring that our customers find success using our language testing system. In onboarding new …
Yes, it is still important in a down economy!
Key Questions:
Labor turnover fluctuates with the economic cycle and often …
LEHI, UT—Emmersion Learning announced the return of Brigham Tomco as chief executive officer. In this position, Brigham will direct the company in growth, management development, strategy, and fundraising.
Brigham earned his associate’s degree in management from Ricks College, bachelor’s degree …
Emmersion Learning announced today the appointment of David Adsit as chief technology officer. In this position, David will report directly to the CEO and lead the growing engineering team in executing a technology strategy for the TrueNorth and WebCAPE products.…
*Press release originally published here.
LEHI, UT – Emmersion Learning announced today that it has closed $2.4 million in equity funding led by Imagen Capital Partners, a Seattle-based venture capital firm. Additional major existing investors also participated.
The new …
LEHI, UT – Emmersion Learning, a rapidly growing EdTech company, has acquired Perpetual Technology Group, official licensee of WebCAPE, with the purpose of continuing its mission to close the global communication gap.
As the worldwide standard for language placement testing,
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