Especially in the contact center and BPO industries, all of the time you spend hiring new agents needs to really count. The competition for great
Diversity and bias are big conversation topics in the hiring space recently. Organizations have appointed new heads of diversity, equity, and inclusion to lead out
The BPO and contact center industries are notorious for difficult hiring conditions. High quality recruits are hard to find, and even harder to retain. So,
For more and more global companies, developing a multilingual workforce is not just a competitive advantage, but a necessity. Companies that focus on developing and
Did you know that the contact center industry is poised to grow by 190 billion dollars in the next 6-10 years? Taking advantage of that
Have you ever made a customer service call that left you feeling frustrated, defeated, and no closer to solving your original problem? Let’s say you’re
Recent reports about the future of the call center market predict massive growth. The current market, valued at 235 billion dollars, is expected to grow
Call center growth is continuing at a record pace. And, as emerging countries’ economies stabilize, call center sourcing is becoming more and more global. While
Agents are your contact center’s most valuable assets. Along with being expensive to find and retain, they represent both you and your clients to individual
հայ ես – hay yes [hɑj jɛs]
Are you Armenian?
That was one of the first phrases in a foreign language that I remember hearing. I was six years old and in the first grade when I was approached by …
The team I’m part of recently did the first of a series of training sessions that focus on Emmersion fundamentals—key features and processes that help anyone better understand the important work we do. If you have been a regular reader, …
I am on the plane home from a huge personal accomplishment. I am returning to the US having just visited Egypt and my 7th continent of the world (yes, that includes Antarctica). While I have visited some of the most …
When I consider an enterprise software solution, I like to match up the features from each consideration. Sometimes I learn about important features that weren’t originally in my consideration set. Once I have a solid understanding of what I am …
One of our core Emmersion culture values is to be a Truth Seeker. In practice, truth seeking relates to our desire to be thorough and rigorous in the development of products that work. It also manifests itself in how we …
Last month, Emmersion celebrated the release of an Italian version of our TrueNorth Speaking Test. This version provides an automated solution to measuring a person’s ability to speak Italian. It joins the line-up as the seventh language available for …
As global business started to boom in the 1970s and 1980s international organizations quickly realized communication was going to be the limiting bottleneck of growth. Many cultural idiosyncrasies quickly escalated into worldwide PR crises. Most were rooted in communication and …
This week’s post will be a little self indulgent. I hate the “sorry not sorry” card but I’m going to play it anyway. The Emmersion team crossed an important milestone a couple weeks ago as we leveled up our automated …
Inability to staff appropriately with the right language skills and in a timely fashion results in loss of business. Losing good talent because of lack of management support and inability to communicate in the employees’ language costs a company in …
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