Academia Archives - Emmersion

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Attrition 101: Why Do Agents Leave?

It’s no secret that attrition is a common concern for call centers worldwide. In fact, most experience a whopping 30-45% turnover rate. And, as you

Another Year of Confidence in Data and Scores from Emmersion Language Tests

Introduction As we near the end of 2021, and as we conclude another year of helping companies with the digital transformation that has been so

Our Top Language Scoring Tip for More Reliable Results

Language assessment scoring is a complex feat with many layers to it. Most of the people that we talk to are familiar with common language

3 Questions to Ask Yourself for Better Language Assessment Scoring

When you’re hiring bilingual job candidates, especially for customer-facing roles, language assessment is a very important part of your process. Language skills are essential for

Hiring Trends for International Call Centers

The call center industry has not only survived the challenges of recent years, it’s grown tremendously as many organizations took strides to redesign their purpose

8 Ways AI Outperforms Human Raters for Reliable Language Certification

AI seems to be on everyone’s minds these days. As more and more organizations adopt AI solutions for their processes and teams, the question on

The Challenges of International Call Center Hiring: How to Adapt to Today’s Challenges

If the rapidly-changing call center world wasn’t already difficult enough to navigate, COVID-19 has made it much harder to keep up with trends and demands.

How to Use—and When to Avoid—Interview-Style Language Testing

Around the world, when most contact centers want to screen for language ability, they consider an interview-style assessment. While there are several commercial test products

Is it Worth it to Switch to Automated Language Assessments? See What Our Clients Have to Say!

Do you hire bilingual speakers? If so, when was the last time you considered updating your bilingual hiring process? Automated language assessments are the way

Emmersion Fundamentals Part 1: Elicited Imitation

The team I’m part of recently did the first of a series of training sessions that focus on Emmersion fundamentals—key features and processes that help anyone better understand the important work we do. If you have been a regular reader, …

March 30, 2021

12 Key Factors to Choosing a Language Screening Software

When I consider an enterprise software solution, I like to match up the features from each consideration. Sometimes I learn about important features that weren’t originally in my consideration set. Once I have a solid understanding of what I am …

March 8, 2021

3 Ways Emmersion is Using AI to Democratize Language Assessment

One of our core Emmersion culture values is to be a Truth Seeker. In practice, truth seeking relates to our desire to be thorough and rigorous in the development of products that work. It also manifests itself in how we …

February 25, 2021

Development of An Italian TrueNorth Test

Last month, Emmersion celebrated the release of an Italian version of our TrueNorth Speaking Test. This version provides an automated solution to measuring a person’s ability to speak Italian. It joins the line-up as the seventh language available for …

December 10, 2020

Measuring Corporate Language Training Programs for Success

As global business started to boom in the 1970s and 1980s international organizations quickly realized communication was going to be the limiting bottleneck of growth. Many cultural idiosyncrasies quickly escalated into worldwide PR crises. Most were rooted in communication and …

November 11, 2020

The Evolution of the First-Ever, Fully Adaptive Automated Speaking Assessment

This week’s post will be a little self indulgent. I hate the “sorry not sorry” card but I’m going to play it anyway. The Emmersion team crossed an important milestone a couple weeks ago as we leveled up our automated …

October 28, 2020

Improving Workplace Opportunities for Limited-English-Speaking Workers through Corporate Language Programs

Inability to staff appropriately with the right language skills and in a timely fashion results in loss of business. Losing good talent because of lack of management support and inability to communicate in the employees’ language costs a company in …

October 21, 2020

Announcing the First Fully Adaptive Automated Speaking Assessment

Read the press release here.

Emmersion is thrilled to announce the release of the question-by-question fully adaptive version of our English speaking assessment! Emmersion’s automated speaking assessment has been providing immense value to organizations all over the world by …

October 14, 2020

6 Tips to Writing for ESL Readers

At Emmersion, our vision for our work is to close the global communication gap. We do this by enhancing, credentialing, and supporting the learning of languages. However, we do not believe the burden to close this gap falls solely on …

September 23, 2020