Academia Archives - Emmersion

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How to Get Better Results from Your Bilingual Hiring Interviews

Especially in the contact center and BPO industries, all of the time you spend hiring new agents needs to really count. The competition for great

5 Ways to Keep Diversity Top of Mind in Bilingual Hiring

Diversity and bias are big conversation topics in the hiring space recently. Organizations have appointed new heads of diversity, equity, and inclusion to lead out

6 Tips for Improving Retention in Contact Centers and BPOs

The BPO and contact center industries are notorious for difficult hiring conditions. High quality recruits are hard to find, and even harder to retain. So,

How Effective Language Testing Helps You Find, Retain, and Grow Top Performers

For more and more global companies, developing a multilingual workforce is not just a competitive advantage, but a necessity. Companies that focus on developing and

How to Build Your Reputation for Best Language Talent

Did you know that the contact center industry is poised to grow by 190 billion dollars in the next 6-10 years? Taking advantage of that

How Language Ability Drives Better Customer Satisfaction

Have you ever made a customer service call that left you feeling frustrated, defeated, and no closer to solving your original problem? Let’s say you’re

Growing Your Contact Center Through Hiring and Retaining the Best Bilingual Talent

Recent reports about the future of the call center market predict massive growth. The current market, valued at 235 billion dollars, is expected to grow

5 Major Challenges Faced By Call Centers Worldwide

Call center growth is continuing at a record pace. And, as emerging countries’ economies stabilize, call center sourcing is becoming more and more global. While

8 Top Tips for Hiring the Right Call Center Agents

Agents are your contact center’s most valuable assets. Along with being expensive to find and retain, they represent both you and your clients to individual

Emmersion Fundamentals Part 1: Elicited Imitation

The team I’m part of recently did the first of a series of training sessions that focus on Emmersion fundamentals—key features and processes that help anyone better understand the important work we do. If you have been a regular reader, …

March 30, 2021

12 Key Factors to Choosing a Language Screening Software

When I consider an enterprise software solution, I like to match up the features from each consideration. Sometimes I learn about important features that weren’t originally in my consideration set. Once I have a solid understanding of what I am …

March 8, 2021

3 Ways Emmersion is Using AI to Democratize Language Assessment

One of our core Emmersion culture values is to be a Truth Seeker. In practice, truth seeking relates to our desire to be thorough and rigorous in the development of products that work. It also manifests itself in how we …

February 25, 2021

Development of An Italian TrueNorth Test

Last month, Emmersion celebrated the release of an Italian version of our TrueNorth Speaking Test. This version provides an automated solution to measuring a person’s ability to speak Italian. It joins the line-up as the seventh language available for …

December 10, 2020

Measuring Corporate Language Training Programs for Success

As global business started to boom in the 1970s and 1980s international organizations quickly realized communication was going to be the limiting bottleneck of growth. Many cultural idiosyncrasies quickly escalated into worldwide PR crises. Most were rooted in communication and …

November 11, 2020

The Evolution of the First-Ever, Fully Adaptive Automated Speaking Assessment

This week’s post will be a little self indulgent. I hate the “sorry not sorry” card but I’m going to play it anyway. The Emmersion team crossed an important milestone a couple weeks ago as we leveled up our automated …

October 28, 2020

Improving Workplace Opportunities for Limited-English-Speaking Workers through Corporate Language Programs

Inability to staff appropriately with the right language skills and in a timely fashion results in loss of business. Losing good talent because of lack of management support and inability to communicate in the employees’ language costs a company in …

October 21, 2020

Announcing the First Fully Adaptive Automated Speaking Assessment

Read the press release here.

Emmersion is thrilled to announce the release of the question-by-question fully adaptive version of our English speaking assessment! Emmersion’s automated speaking assessment has been providing immense value to organizations all over the world by …

October 14, 2020

6 Tips to Writing for ESL Readers

At Emmersion, our vision for our work is to close the global communication gap. We do this by enhancing, credentialing, and supporting the learning of languages. However, we do not believe the burden to close this gap falls solely on …

September 23, 2020