Did you know that the contact center industry is poised to grow by 190 billion dollars in the next 6-10 years? Taking advantage of that
Have you ever made a customer service call that left you feeling frustrated, defeated, and no closer to solving your original problem? Let’s say you’re
Recent reports about the future of the call center market predict massive growth. The current market, valued at 235 billion dollars, is expected to grow
Call center growth is continuing at a record pace. And, as emerging countries’ economies stabilize, call center sourcing is becoming more and more global. While
Agents are your contact center’s most valuable assets. Along with being expensive to find and retain, they represent both you and your clients to individual
հայ ես – hay yes [hɑj jɛs] Are you Armenian? That was one of the first phrases in a foreign language that I remember hearing.
*Original press release published here. LEHI, Utah, Aug. 3, 2021 /PRNewswire/ — Emmersion, the leader in proving language ability through AI, announced today its rebranding in order to
Skills-based hiring means looking at talent acquisition from a different perspective. Traditional hiring prioritizes accomplishments and education over proved abilities, and it’s often much too
As the world gets back to normal after the COVID-19 pandemic, many companies have undergone a digital transformation and are looking for better processes to
Did you know that the contact center industry is poised to grow by 190 billion dollars in the next 6-10 years? Taking advantage of that growth is on everyone’s minds, and you can do it by building your reputation as …
Have you ever made a customer service call that left you feeling frustrated, defeated, and no closer to solving your original problem?
Let’s say you’re working from home, developing a presentation for an exciting new client. The pressure’s really on …
Recent reports about the future of the call center market predict massive growth. The current market, valued at 235 billion dollars, is expected to grow to 435 billion dollars in the next six years.
Growth is exciting, but now’s the …
Call center growth is continuing at a record pace. And, as emerging countries’ economies stabilize, call center sourcing is becoming more and more global. While India was once the center of all call center development, now Jamaica, Ecuador, Brazil, the …
Agents are your contact center’s most valuable assets. Along with being expensive to find and retain, they represent both you and your clients to individual consumers, and the quality of every interaction counts. For these reasons and more, hiring the …
հայ ես – hay yes [hɑj jɛs]
Are you Armenian?
That was one of the first phrases in a foreign language that I remember hearing. I was six years old and in the first grade when I was approached by …
*Original press release published here.
LEHI, Utah, Aug. 3, 2021 /PRNewswire/ — Emmersion, the leader in proving language ability through AI, announced today its rebranding in order to capture and reflect the boldness of their leading-edge technology and mission to close the …
Skills-based hiring means looking at talent acquisition from a different perspective. Traditional hiring prioritizes accomplishments and education over proved abilities, and it’s often much too near-sighted. As people find new avenues for learning and developing their talents, skills-based hiring levels …
As the world gets back to normal after the COVID-19 pandemic, many companies have undergone a digital transformation and are looking for better processes to hire employees. More and more companies are turning to AI to supercharge their hiring process. …
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