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Attrition 101: Why Do Agents Leave?

Attrition 101: Why Do Agents Leave?

It’s no secret that attrition is a common concern for call centers worldwide. In fact, most experience a whopping 30-45% turnover rate. And, as you

Another Year of Confidence in Data and Scores from Emmersion Language Tests

Another Year of Confidence in Data and Scores from Emmersion Language Tests

Introduction As we near the end of 2021, and as we conclude another year of helping companies with the digital transformation that has been so

Our Top Language Scoring Tip for More Reliable Results

Our Top Language Scoring Tip for More Reliable Results

Language assessment scoring is a complex feat with many layers to it. Most of the people that we talk to are familiar with common language

3 Questions to Ask Yourself for Better Language Assessment Scoring

3 Questions to Ask Yourself for Better Language Assessment Scoring

When you’re hiring bilingual job candidates, especially for customer-facing roles, language assessment is a very important part of your process. Language skills are essential for

Hiring Trends for International Call Centers

Hiring Trends for International Call Centers

The call center industry has not only survived the challenges of recent years, it’s grown tremendously as many organizations took strides to redesign their purpose

8 Ways AI Outperforms Human Raters for Reliable Language Certification

8 Ways AI Outperforms Human Raters for Reliable Language Certification

AI seems to be on everyone’s minds these days. As more and more organizations adopt AI solutions for their processes and teams, the question on

The Challenges of International Call Center Hiring: How to Adapt to Today’s Challenges

The Challenges of International Call Center Hiring: How to Adapt to Today’s Challenges

If the rapidly-changing call center world wasn’t already difficult enough to navigate, COVID-19 has made it much harder to keep up with trends and demands.

How to Use—and When to Avoid—Interview-Style Language Testing

How to Use—and When to Avoid—Interview-Style Language Testing

Around the world, when most contact centers want to screen for language ability, they consider an interview-style assessment. While there are several commercial test products

Is it Worth it to Switch to Automated Language Assessments? See What Our Clients Have to Say!

Is it Worth it to Switch to Automated Language Assessments? See What Our Clients Have to Say!

Do you hire bilingual speakers? If so, when was the last time you considered updating your bilingual hiring process? Automated language assessments are the way

David Przybyla

Hiring Trends for International Call Centers

The call center industry has not only survived the challenges of recent years, it’s grown tremendously as many organizations took strides to redesign their purpose and benefit. Traditional call centers have evolved into contact centers—providing more value, brand equity, and …

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