How to Get Better Results from Your Bilingual Hiring Interviews

Especially in the contact center and BPO industries, all of the time you spend hiring new agents needs to really count. The competition for great

5 Ways to Keep Diversity Top of Mind in Bilingual Hiring

Diversity and bias are big conversation topics in the hiring space recently. Organizations have appointed new heads of diversity, equity, and inclusion to lead out

6 Tips for Improving Retention in Contact Centers and BPOs

The BPO and contact center industries are notorious for difficult hiring conditions. High quality recruits are hard to find, and even harder to retain. So,

How Effective Language Testing Helps You Find, Retain, and Grow Top Performers

For more and more global companies, developing a multilingual workforce is not just a competitive advantage, but a necessity. Companies that focus on developing and

How to Build Your Reputation for Best Language Talent

Did you know that the contact center industry is poised to grow by 190 billion dollars in the next 6-10 years? Taking advantage of that

How Language Ability Drives Better Customer Satisfaction

Have you ever made a customer service call that left you feeling frustrated, defeated, and no closer to solving your original problem?  Let’s say you’re

Growing Your Contact Center Through Hiring and Retaining the Best Bilingual Talent

Recent reports about the future of the call center market predict massive growth. The current market, valued at 235 billion dollars, is expected to grow

5 Major Challenges Faced By Call Centers Worldwide

Call center growth is continuing at a record pace. And, as emerging countries’ economies stabilize, call center sourcing is becoming more and more global. While

8 Top Tips for Hiring the Right Call Center Agents

Agents are your contact center’s most valuable assets. Along with being expensive to find and retain, they represent both you and your clients to individual